Leasing Questions

  • Do I need an appointment? Do you take walk-ins?
    No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
  • What is the application fee and is it refundable?
    Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with a cashier’s check or money order. All application fees are nonrefundable.
  • How do I apply?
    You can apply online by finding the "Applicant" button on the right side of the home page of our property website, or click HERE
    to apply now.
  • Which utilities do I pay?
    Water, sewer, pest control, and trash will be included each month. This amount should be added to rent check. Residents are responsible for electricity and Internet. Residents will contact Jackson Energy Authority
    for electric service and will be directly billed from Jackson Energy Authority/JEA.
  • Do you have cable/Internet services?
    Yes, Jackson Energy Authority/JEA provides our community cable and Internet provider. The resident is responsible for payment of these services. FREE BASIC CABLE IS INCLUDED!
  • What is the security deposit?
    Security deposits will vary depending on qualifying criteria. The base security deposit is $150.
  • What kind of pets do you allow? How many pets may I have?
    At The Oaks at Jackson, we welcome up to 2 pets. Cats or dogs are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee. Monthly pet rent is $20 per pet. No breed or size restrictions.

Resident Questions

  • When is my rent payment due?
    Rent is always due on or before the first of the month. Late Fees are assessed on the 6th.
  • How can I pay my rent?
    You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. We do NOT allow money orders.
  • Who do I make my rent payable to?
    You can make rent payable to The Oaks.
  • How can I refer a friend?
    If you love The Oaks at Jackson and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
  • If something needs to be repaired in my apartment, how do I report it?
    You may call the office at 731.422.6334 and follow the prompts, send an e-mail, or leave a message. You may also submit work orders online if you are enrolled in our online services.
  • There is a person who might be staying with me for a while, is that permitted by the lease?
    Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
  • I will be moving out. What do I need to do?
    We require a 60-day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
  • I’m locked out of my apartment. What do I do?
    If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours, you are responsible for the cost of re-entry via a locksmith.
  • I’ve lost my apartment and/or mailbox keys. What do I do?
    If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.