Do I need an appointment? Do you take walk-ins? No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
What is the application fee and is it refundable? Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with a cashier’s check or money order. All application fees are nonrefundable.
How do I apply? You can apply online by finding the "Applicant" button on the right side of the home page of our property website, or click HERE to apply now.
Which utilities do I pay? Water, sewer, pest control, and trash will be included each month. This amount should be added to rent check. Residents are responsible for electricity and Internet. Residents will contact Jackson Energy Authority for electric service and will be directly billed from Jackson Energy Authority/JEA.
Do you have cable/Internet services? Yes, Jackson Energy Authority/JEA provides our community cable and Internet provider. The resident is responsible for payment of these services. FREE BASIC CABLE IS INCLUDED!
What is the security deposit? Security deposits will vary depending on qualifying criteria. The base security deposit is $150.
What kind of pets do you allow? How many pets may I have? At The Oaks at Jackson, we welcome up to 2 pets. Cats or dogs are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee. Monthly pet rent is $15 per pet. No breed or size restrictions.
When is my rent payment due? Rent is always due on or before the first of the month. Late Fees are assessed on the 6th.
How can I pay my rent? You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. We do NOT allow money orders.
Who do I make my rent payable to? You can make rent payable to The Oaks.
How can I refer a friend? If you love The Oaks at Jackson and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it? You may call the office at 731.422.6334 and follow the prompts, send an e-mail, or leave a message. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease? Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do? We require a 60-day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
I’m locked out of my apartment. What do I do? If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours, you are responsible for the cost of re-entry via a locksmith.
I’ve lost my apartment and/or mailbox keys. What do I do? If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.
Very helpful staff. Very friendly and willing to help making it a lot easier when selecting your next apartment. The landscaping is beautiful and very well maintained.Love the dog park and the fact it's right on premises
I was coming in from out of state and I was treated very well. Both Trisha and Allie where available to answer my questions and assist me in the online prosses. I am very grateful. My family arrived in Jackson and moved in that very day. Thanks!
The office women are very professional and helpful. They were there to help with any and everything we needed. We love our open floor plan and the location of our apartment.
5 Star Review: Women that are in the office are very nice and professional, they communicate very well and are very helpful! Maintenance is the best, fixes everything in a timely matter.
Jasmyne - Google Review
Very nice friendly neighbors...whatever you need fixing in your apartment they come on time...Very professional..
Marketta - Facebook Review
5 Star Review: I have been living at the Oaks for about a year and a half now and everything has been great! From the dog park to the friendly staff! :)
5 Star Review: Very Friendly. Front office is very good with communicating with the residents